Privacy Policy

Overview

TESS Thermal App("we," "us," or "the service") respects your privacy. The Service provides a secure, access-controlled online workspace for organizations and their authorized users. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Service. By using the Service, you agree to this Privacy Policy. If you access the Service through an organization (for example, your employer or a partner), that organization may have additional terms with you; this policy describes our practices as the platform operator. Detailed functionality is available only after authentication.

Information we collect

We may collect the following categories of information:

• Account and profile data: name, email address, phone number, role, organization affiliation, and preferences you provide or that your administrator supplies.
• Authentication data: identifiers and metadata from identity providers (such as Microsoft or Google) when you choose to sign in with them, as permitted by those providers.
• Content you provide: information, files, and other materials you or your organization submit through the Service in connection with your use of the platform (subject to your role and permissions).
• Technical data: IP address, device and browser type, timestamps, and similar diagnostic information used to secure and operate the Service.

How we use information

We use information to:

• Provide, maintain, and improve the Service;
• Authenticate users and enforce access controls (including invitations);
• Support customers, respond to requests, and send administrative messages;
• Detect, prevent, and address fraud, abuse, and security issues;
• Comply with law and protect our rights and those of our users.

Sharing

We do not sell your personal information. We may share information with service providers that help us host, secure, email, or analyze the Service (for example, cloud infrastructure and transactional email), subject to appropriate safeguards. We may disclose information if required by law or to protect the safety and integrity of the Service. Your organization may access data you submit in line with its policies and your role.

Retention

We retain information for as long as needed to provide the Service, comply with law, resolve disputes, and enforce agreements. Retention periods may depend on your organization's settings and contractual requirements.

Security

We implement technical and organizational measures designed to protect information. No system is completely secure; you should use a strong password and protect your credentials.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. Many requests must be routed through your organization's administrator when your account is managed by that organization. You may contact us using the information your organization provides for privacy inquiries, or through your support channel if you are a direct customer.

International transfers

The Service may be operated from the United States or other countries. If you access it from outside those regions, you consent to transfer and processing in accordance with this policy and applicable law.

Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of the Service after changes constitutes acceptance of the updated policy where permitted by law.

Contact

For privacy questions related to TESS Thermal App, contact your organization administrator or the support contact provided by your organization.